SFR: Worst Customer Support *ever*
As I think you all know I have moved from France to Austria. I kept my French phone line since I have this phone number since more than 10 years. I gave my new address to my operator, SFR, so they can send me the bill… In the process, the address turns out not to be correct (either my fault or their)….
Finding out about this (the bill probably bounced), SFR simply suppressed my phone line and billed me 100 euros. In parallel, I keep receiving on my email address their commercials and my correct address is in the white page.
No one at this company had the idea of sending me an email. I found this out by calling them since I was worried not to receive any bill from them (I called them one month after the bill was due).
Conclusion: never ever use SFR… The way they have managed me is simply unacceptable. I am a 10 years customer spending a lot of money at them every month. I have now brought my business to Orange.
